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Buyer’s Guide Category · Recorded AI searches

Cloud business phone and contact center software

1 AI search shown here across specific buyer needs and locations.

About these results: These lists were generated by AI and may contain errors or outdated information. They are recorded search results, not TMC market rankings.

Recorded AI searchGeminiSep 24, 2026United States

Results for this buyer need

Businesses procuring a cloud PBX and contact center platform with integrated AI conversation intelligence

10 companies returned. Positions belong to this saved response, not an overall market ranking.

The model’s stated reasons for inclusion

A linked name opens a matching company listing; the link does not verify the model’s product claims.

  1. #1
    RingCentral, Inc.

    Provides a comprehensive enterprise cloud PBX alongside omnichannel contact center capabilities (RingEX and RingCX), featuring native AI conversation intelligence, automated call summaries, and coaching.

  2. #2
    Dialpad, Inc.

    Offers an AI-native unified platform delivering cloud business telephony and omnichannel contact center functions powered by built-in real-time speech transcription, live sentiment analysis, and agent coaching.

  3. #3
    Zoom Video Communications, Inc.

    Combines full cloud PBX capabilities via Zoom Phone with Zoom Contact Center, unified by Zoom AI Companion for real-time interaction summaries, task generation, and conversational analytics.

  4. #4
    8x8, Inc.

    Delivers an integrated XCaaS platform pairing enterprise cloud phone services with contact center operations, leveraging conversational AI for automated customer interaction context and speech analytics.

  5. #5
    Cisco Systems, Inc.

    Pairs Webex Calling enterprise cloud PBX with Webex Contact Center, incorporating Cisco AI Assistant for conversational summaries, agent guidance, and interaction insights across voice and digital channels.

  6. #6
    Vonage Holdings Corp.

    Combines Vonage Business Communications (cloud PBX) and Vonage Contact Center with built-in conversational AI tools, CRM integrations, and speech analytics for mid-market and enterprise operations.

  7. #7
    Nextiva, Inc.

    Provides unified business VoIP and contact center software that incorporates AI voice automation, agent assist, conversation intelligence, and automated call transcription.

  8. #8
    GoTo Group, Inc.

    Offers GoTo Connect with built-in Contact Center capabilities tailored for growing businesses, featuring visual dial plans, AI call summaries, chat analysis, and real-time interaction reporting.

  9. #9
    Talkdesk, Inc.

    Provides a dedicated cloud contact center platform equipped with Talkdesk Phone integration and deep generative AI conversation intelligence through Talkdesk Autopilot and Copilot.

  10. #10
    Genesys Cloud Services, Inc.

    Offers an enterprise customer experience platform with built-in cloud voice/PBX services and native conversational AI for automated sentiment analysis, real-time agent assist, and journey orchestration.

What this evidence shows

Recorded results, not product testing

10 of 10 visible entries on this page link to existing public Buyer’s Guide listings through their saved company mappings. An unlinked name does not change the saved AI result or imply a negative judgment about that company.

These searches record who appeared, where, when, and the model’s stated reasons. They do not establish product features, suitability for your venue, or which companies were considered but left out. Check important claims with the provider before making a purchase.

How to read this page

About these results

The model was not given a target company name. These searches are not product endorsements or a complete market directory.

Provider names identify the AI family. Exact model versions and testing configuration are maintained internally. Buyer needs and reasons are preserved as recorded; verify services, locations, and compliance claims directly with providers.

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