Results for this buyer need
Mid-market and enterprise buyers evaluating cloud business communications platforms that consolidate employee telephony, meetings, messaging, and customer contact centre into a single vendor subscription
10 companies returned. Positions belong to this saved response, not an overall market ranking.
The model’s stated reasons for inclusion
A linked name opens a matching company listing; the link does not verify the model’s product claims.
- #1RingCentral, Inc.
Provides enterprise-grade cloud PBX, team messaging, and video conferencing natively integrated with omnichannel contact center solutions (RingCX and RingCentral Contact Center) under a unified vendor contract and management layer.
- #28x8, Inc.
Offers an integrated single-vendor cloud platform combining enterprise telephony, team chat, meetings, and an omnichannel cloud contact center with native cross-platform analytics and global PSTN reach.
- #3Zoom Video Communications, Inc.
Delivers an all-in-one unified communications and customer care suite spanning Zoom Meetings, Team Chat, Zoom Phone, and Zoom Contact Center on a single underlying architecture and subscription.
- #4Cisco Systems, Inc.
Offers mid-market and enterprise organizations enterprise-scale collaboration spanning Webex Calling, Meetings, and Messaging alongside Webex Contact Center managed via the centralized Webex Control Hub.
- #5Dialpad, Inc.
Provides a proprietary AI-powered business communications platform uniting business phone service, team meetings, messaging, and full-featured contact center operations under one pane of glass.
- #6Vonage Holdings Corp.
Combines unified business communications covering voice, SMS, team collaboration, and video with an omnichannel contact center platform deeply integrated into major enterprise CRM ecosystems.
- #7GoTo Group, Inc.
Offers mid-market businesses a unified communications and customer contact solution that consolidates phone service, video meetings, and customer interaction channels into one administrative console.
- #8Genesys Cloud Services, Inc.
Provides enterprise-grade cloud contact center routing and orchestration alongside native workforce collaboration and business telephony features, catering to contact-center-led organizations seeking vendor consolidation.
- #9Intermedia.net, Inc.
Delivers tightly bundled cloud PBX, team chat, videoconferencing, and contact center functionality tailored to mid-market enterprises looking for turnkey deployment and single-invoice simplicity.
- #10Nextiva, Inc.
Unifies business telephony, team messaging, video collaboration, and contact center capabilities into a centralized customer conversation management and communication platform.