Operata

Integrated Research (IR) delivers deep, multi-vendor performance and experience management across hybrid unified communications and contact center platforms (including Microsoft Teams, Cisco, Avaya, and Genesys) through its Prognosis-powered IR Collaborate suite.

Nectar provides vendor-neutral digital experience monitoring, advanced diagnostics, and WebRTC telemetry tracking voice and video quality across mixed UC and contact center ecosystems like Avaya, Cisco, Microsoft Teams, and Genesys.

Vyopta delivers specialized collaboration intelligence and performance management across multi-vendor UC environments, conferencing endpoints, and contact center integrations with real-time call quality analytics and workspace insights.

Virsae offers AI-powered cloud service management and observability purpose-built for enterprise unified communications and contact center platforms, tracking MOS scores, media streams, and network impairments from core systems to remote agent endpoints.

Cyara provides active and passive customer experience assurance, automated IVR testing, and agent environment observability (ResolveAX) to monitor voice and media quality across multi-vendor contact center and UC networks.

Infovista delivers end-to-end contact center journey monitoring, automated testing, and agent experience management across complex multi-vendor UC and contact center architectures through its VistaCX (formerly Hammer) portfolio.

ThousandEyes provides network path visualization, synthetic transaction testing, and endpoint monitoring that isolate whether voice and video issues originate in local ISP connections, enterprise networks, or third-party UC/CCaaS cloud backbones.

NETSCOUT utilizes smart data technology and deep packet inspection to analyze signaling, RTP media streams, and voice/video codecs, providing root-cause observability for hybrid contact centers and enterprise UC deployments.

Catchpoint delivers digital experience observability utilizing synthetic active testing, WebRTC monitoring, and endpoint agents to detect audio/video degradation and network transit issues across multi-vendor UCaaS and CCaaS platforms.

Cyara is widely recognized as the market-leading enterprise CX assurance platform, offering comprehensive automated IVR discovery, functional regression testing, load/stress testing, and continuous voice quality/MOS monitoring across global telephony and omnichannel customer journeys.

Infovista's Hammer business unit provides industry-standard automated contact center testing and CX intelligence, excelling in high-scale IVR load testing, end-to-end voice quality validation, and continuous CX journey monitoring for complex carrier and CCaaS environments.

Klearcom delivers non-intrusive, port-free automated IVR regression, call routing verification, and global voice quality (MOS) testing across hundreds of telecom carriers worldwide, alerting enterprises to international line degradation and routing failures.

Nectar provides automated CX assurance and diagnostic monitoring that evaluates contact center IVR routing, voice quality, and agent desktop/session-level health across hybrid-cloud and multi-vendor UC/CC environments.

Occam provides the Razor platform, an automated contact center ecosystem testing solution offering automated IVR discovery, functional regression testing, simulated agent handling, and synthetic in-country dialing across 65+ countries.

Trading as PumpCX, the company offers automated performance testing, IVR discovery, and continuous CX monitoring across voice, digital, and agentic AI contact center channels to detect routing breakages and journey fragmentation.

Bespoken delivers specialized automated testing and continuous monitoring for conversational AI, speech recognition, IVR systems, and omnichannel chat flows, validating both deterministic menu logic and generative voice agent behavior.

Pointel offers STAMP (System Test and Monitoring Platform), an automated contact center testing framework designed to simulate caller-to-agent interactions, test complex IVR branching, validate CTI screen pops, and continuously monitor platform stability.

Through its network assurance portfolios and acquired Spirent testing assets, Keysight provides telecommunications-grade voice quality assurance, POLQA/PESQ scoring, and live-network telephony load validation critical for global enterprise contact center transport layers.