- Market
- Specialist CCaaS Competitor
- Observed
- Sep 25, 2026
Originating researchdialpad
Why the company appeared in that research
Specializes in enterprise cloud contact center infrastructure and AI customer experience.
Talkdesk
Company identity
Official website ↗The company’s official website is verified. A sourced company description has not yet been reviewed.
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Where AI included Talkdesk
Each result uses the market defined for that search.
#9 of 10Cloud business phone and contact center softwareUnited StatesBusinesses procuring a cloud PBX and contact center platform with integrated AI conversation intelligenceView search results · Sep 24, 2026 View this company’s details ↓
Also named in these searches (9 linked companies)
Distinct linked companies across the searches shown, not verified equivalents or an additional ranking.
- 8x8, Inc. · 1 search
- Cisco Systems, Inc. · 1 search
- Dialpad, Inc. · 1 search
- Genesys Cloud Services, Inc. · 1 search
- GoTo Group, Inc. · 1 search
- Nextiva, Inc. · 1 search
- RingCentral, Inc. · 1 search
- Vonage Holdings Corp. · 1 search
- Zoom Video Communications, Inc. · 1 search
Top 10 searches featuring Talkdesk
These are saved searches in which Talkdesk appeared. A result may originate from another company’s Buyer Guide; it is not necessarily Talkdesk’s own generated Question 11 test.
Buyer needLocationPositionModelDate
Businesses procuring a cloud PBX and contact center platform with integrated AI…United States#9 of 10GeminiSep 24, 2026 · Company details ↓
Businesses procuring a cloud PBX and contact center platform with integrated AI…#9 of 10 · Gemini · Sep 24, 2026View recommendation details
View complete saved search results · Sep 24, 2026Businesses procuring a cloud PBX and contact center platform with integrated AI…
Category: Cloud business phone and contact center software
Position in this AI search#9of 10 companies returned
Businesses procuring a cloud PBX and contact center platform with integrated AI conversation intelligence
- Location
- United States
- Search date
- Sep 24, 2026
- Model
- Gemini
- Originating research
- dialpad
Provides a dedicated cloud contact center platform equipped with Talkdesk Phone integration and deep generative AI conversation intelligence through Talkdesk Autopilot and Copilot.
View all 10 companies in this search
- #1RingCentral, Inc.
Provides a comprehensive enterprise cloud PBX alongside omnichannel contact center capabilities (RingEX and RingCX), featuring native AI conversation intelligence, automated call summaries, and coaching.
- #2Dialpad, Inc.
Offers an AI-native unified platform delivering cloud business telephony and omnichannel contact center functions powered by built-in real-time speech transcription, live sentiment analysis, and agent coaching.
- #3Zoom Video Communications, Inc.
Combines full cloud PBX capabilities via Zoom Phone with Zoom Contact Center, unified by Zoom AI Companion for real-time interaction summaries, task generation, and conversational analytics.
- #48x8, Inc.
Delivers an integrated XCaaS platform pairing enterprise cloud phone services with contact center operations, leveraging conversational AI for automated customer interaction context and speech analytics.
- #5Cisco Systems, Inc.
Pairs Webex Calling enterprise cloud PBX with Webex Contact Center, incorporating Cisco AI Assistant for conversational summaries, agent guidance, and interaction insights across voice and digital channels.
- #6Vonage Holdings Corp.
Combines Vonage Business Communications (cloud PBX) and Vonage Contact Center with built-in conversational AI tools, CRM integrations, and speech analytics for mid-market and enterprise operations.
- #7Nextiva, Inc.
Provides unified business VoIP and contact center software that incorporates AI voice automation, agent assist, conversation intelligence, and automated call transcription.
- #8GoTo Group, Inc.
Offers GoTo Connect with built-in Contact Center capabilities tailored for growing businesses, featuring visual dial plans, AI call summaries, chat analysis, and real-time interaction reporting.
- #9Talkdesk, Inc.This company
Provides a dedicated cloud contact center platform equipped with Talkdesk Phone integration and deep generative AI conversation intelligence through Talkdesk Autopilot and Copilot.
- #10Genesys Cloud Services, Inc.
Offers an enterprise customer experience platform with built-in cloud voice/PBX services and native conversational AI for automated sentiment analysis, real-time agent assist, and journey orchestration.
Other Buyer Guide research
These records show where this company appeared while the Buyer Guide was researching related companies and markets.
Community notes
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Research notes
Positions reflect the order companies appeared in an AI response for a specific category, buyer need and location. They are not TMC ratings or endorsements. Results may vary between searches, and AI-generated descriptions may contain inaccuracies.
Provider names such as Gemini or Claude identify the AI family. Exact model versions and testing configuration are maintained internally.
A linked company name opens its on-site Buyer’s Guide page. That link does not mean every AI-generated statement has been independently verified.