Virsae

Provides dedicated enterprise CDR reporting, call analytics, and UC configuration auditing across Cisco Unified Communications Manager, Webex Calling, Microsoft Teams Phone, and Zoom Phone.

IR Collaborate and Prognosis deliver deep observability, multi-vendor call detail record analytics, voice path troubleshooting, and configuration visibility across Cisco, Avaya, Microsoft Teams, and SBC infrastructure.

Specializes in multi-vendor UC performance monitoring, correlation of SIP call paths and call detail records, and voice network diagnostics across hybrid enterprise telephony environments.

Offers Vyopta collaboration intelligence, providing end-to-end multi-vendor call analytics, voice quality monitoring, and system configuration metrics across Cisco, Microsoft Teams, and Zoom.

Offers Infortel Select, an enterprise cloud analytics and CDR reporting solution designed to track calling patterns, cost allocation, and voice metrics across Cisco, Avaya, Microsoft Teams, and Webex Calling.

Offers VOSS Insights and UC management, delivering single-pane telemetry, telephony platform auditing, configuration change tracking, and deep CDR analytics across multi-vendor PBX and cloud voice systems.

Provides Microcall, an established enterprise call accounting and UC reporting platform that ingests call detail records to audit telephony infrastructure, trace trunk activity, and analyze call distribution.

Delivers VeraSMART call accounting and usage analytics, allowing enterprises to ingest CDR data, audit multi-vendor voice systems, manage telecom chargebacks, and track usage trends.

Provides Unify Square PowerSuite, enabling cross-platform UC troubleshooting, call quality performance analytics, and collaboration governance for hybrid cloud telephony environments.

Integrated Research (IR) delivers deep, multi-vendor performance and experience management across hybrid unified communications and contact center platforms (including Microsoft Teams, Cisco, Avaya, and Genesys) through its Prognosis-powered IR Collaborate suite.

Nectar provides vendor-neutral digital experience monitoring, advanced diagnostics, and WebRTC telemetry tracking voice and video quality across mixed UC and contact center ecosystems like Avaya, Cisco, Microsoft Teams, and Genesys.

Vyopta delivers specialized collaboration intelligence and performance management across multi-vendor UC environments, conferencing endpoints, and contact center integrations with real-time call quality analytics and workspace insights.

Operata specializes in real-time CX and contact center observability, tracing end-to-end customer and agent journeys while diagnosing audio quality, WebRTC issues, browser performance, and carrier routing across major CCaaS environments.

Cyara provides active and passive customer experience assurance, automated IVR testing, and agent environment observability (ResolveAX) to monitor voice and media quality across multi-vendor contact center and UC networks.

Infovista delivers end-to-end contact center journey monitoring, automated testing, and agent experience management across complex multi-vendor UC and contact center architectures through its VistaCX (formerly Hammer) portfolio.

ThousandEyes provides network path visualization, synthetic transaction testing, and endpoint monitoring that isolate whether voice and video issues originate in local ISP connections, enterprise networks, or third-party UC/CCaaS cloud backbones.

NETSCOUT utilizes smart data technology and deep packet inspection to analyze signaling, RTP media streams, and voice/video codecs, providing root-cause observability for hybrid contact centers and enterprise UC deployments.

Catchpoint delivers digital experience observability utilizing synthetic active testing, WebRTC monitoring, and endpoint agents to detect audio/video degradation and network transit issues across multi-vendor UCaaS and CCaaS platforms.