Key Takeaways: A healthcare provider evaluating improvements to its IT support and maintenance structure typically faces pressure from multiple directions. EHR slowdowns can easily consume hours of clinical time, an...
Key Takeaways: ConnectWise Introduces AI Driven IT Service Management Platform After Zofiq Acquisition Key Takeaways: • ConnectWise added agentic AI from its Zofiq acquisition into a new IT service management platform • The company framed the rollout as a response to the MSP labor squeeze and margin pressures • An
Key Takeaways: VeloSource Advances National Workforce Strategy With Acquisitions of Quest Locum Tenens and Syncx Key Takeaways: • VeloSource adds Syncx and Quest Locum Tenens to expand its national clinical staffing scale and technology capabilities • The deal strengthens VeloSource’s position in a fast‑growing lo
Key Takeaways: ConnectWise expands Asio with new security, RMM, and automation capabilities for MSPs Key Takeaways: • ConnectWise introduced major updates to Asio that unify SIEM, MDR, and backup integrations for predictive and autonomous operations • RMM, PSA, and RPA enhancements broaden patch coverage and strea
Key Takeaways: MSPAlliance adds AI oversight capability to Cyber Verify for real time vendor stack visibility Key Takeaways: • MSPAlliance introduced an AI risk visibility feature inside Cyber Verify to identify where AI holds decision authority in MSP vendor ecosystems • The update aligns with broader governance
Key Takeaways: A new era of mandatory AI governance is dawning for web development platforms and managed service providers. The White House's executive order on artificial intelligence, which establishes sweeping se...
Key Takeaways: A store manager in a busy regional chain typically juggles phone calls from customers, internal coordination with the warehouse, and updates from headquarters. When these communications run on a patch...
Key Takeaways: Distributed work arrangements drive most enterprise communications upgrades, and cloud VoIP serves as the default standard for firms retiring aging PBX systems. The rapid shift to cloud infrastructure...
Key Takeaways: Financial services firms comparing Direct Routing options for Microsoft Teams focus on retaining carrier flexibility, meeting sector-specific compliance demands, and ensuring secure, scalable voice wo...
Key Takeaways: Public sector teams looking to address integration gaps often start with a single issue, such as payroll data that cannot sync reliably with accounting systems or an IT service department spending hou...