Key Takeaways: Key Takeaways Retailers are expanding video conferencing to connect stores, coordinate supply chains, and support customer-facing workflows. Buyers tend to compare reliability, integration depth, pric...
Key Takeaways: A new reality is taking shape in enterprise technology planning: artificial intelligence in the contact center is no longer a future curiosity but a present-day imperative. According to a recent Gartn...
Key Takeaways: Key Takeaways Global cloud communications spend reached $78 billion in 2022 according to GlobalData, illustrating the scale buyers must plan for when evaluating long-term platform viability. SIP-based...
Key Takeaways: Key Takeaways Federal and central agencies accounted for 40.71% of the government cloud market in 2024, according to Mordor Intelligence. With hybrid multicloud usage anticipated to reach 33% in the c...
Key Takeaways: Key Takeaways UCaaS and VoIP adoption is expanding quickly, with the global VoIP services market projected to reach $308.41 billion by 2030 according to Mordor Intelligence 2025. Protocols such as SIP...
Key Takeaways: Key Takeaways Demand for cloud communications continues to expand, with the global telehealth market projected to reach $285.7 billion by 2028 according to biot-med. Buyers increasingly evaluate platf...
Key Takeaways: Key Takeaways Predictive AI linked to EHR workflows grew from 66% adoption in 2023 to 71% in 2024 (ONC), making communication-EHR integration a practical requirement. The global healthcare cloud compu...
Key Takeaways: Key Takeaways The US now has more than 30 million cloud communications users, according to the Cavell benchmark, a scale that is influencing enterprise expectations for reliability and API-first desig...
Key Takeaways: Key Takeaways Deloitte reports that 32% of financial service providers already deploy AI for voice recognition and predictive analysis, showcasing a mature baseline for buyers. Prosight data reveals t...
Key Takeaways: Key Takeaways Many municipalities operate legacy PBX systems that struggle to handle concurrent demand, and research shows cloud platforms can reduce latency and improve bandwidth use through edge int...