Key Takeaways: A new reality is taking shape in enterprise technology planning: artificial intelligence in the contact center is no longer a future curiosity but a present-day imperative. According to a recent Gartn...
Key Takeaways: Key Takeaways Global cloud communications spend reached $78 billion in 2022 according to GlobalData, illustrating the scale buyers must plan for when evaluating long-term platform viability. SIP-based...
Key Takeaways: Key Takeaways Federal and central agencies accounted for 40.71% of the government cloud market in 2024, according to Mordor Intelligence. With hybrid multicloud usage anticipated to reach 33% in the c...
Key Takeaways: Key Takeaways UCaaS and VoIP adoption is expanding quickly, with the global VoIP services market projected to reach $308.41 billion by 2030 according to Mordor Intelligence 2025. Protocols such as SIP...
Key Takeaways: Key Takeaways Demand for cloud communications continues to expand, with the global telehealth market projected to reach $285.7 billion by 2028 according to biot-med. Buyers increasingly evaluate platf...
Key Takeaways: Key Takeaways Predictive AI linked to EHR workflows grew from 66% adoption in 2023 to 71% in 2024 (ONC), making communication-EHR integration a practical requirement. The global healthcare cloud compu...
Key Takeaways: Key Takeaways The US now has more than 30 million cloud communications users, according to the Cavell benchmark, a scale that is influencing enterprise expectations for reliability and API-first desig...
Key Takeaways: Key Takeaways Deloitte reports that 32% of financial service providers already deploy AI for voice recognition and predictive analysis, showcasing a mature baseline for buyers. Prosight data reveals t...
Key Takeaways: Key Takeaways Many municipalities operate legacy PBX systems that struggle to handle concurrent demand, and research shows cloud platforms can reduce latency and improve bandwidth use through edge int...
Key Takeaways: Key Takeaways Retail and consumer goods teams accelerating AI investments often look first at communications-heavy workflows such as chatbots, order updates, and omnichannel routing, areas where IBM f...