Key Takeaways: Customer experience has become a surprisingly slippery topic for many MSPs. Most leaders agree it matters, of course, but when the day is packed with tickets, escalations, QBR prep, staffing challenge...
Key Takeaways: IT Solutions Reinforces North American Service Strategy via Philadelphia and Raleigh Hubs Key Takeaways: * IT Solutions confirms its operational focus on Philadelphia and Raleigh as central hubs for its 2025 service delivery. * The provider emphasizes a capability to serve businesses across North Am
Key Takeaways: IT Solutions Acquires CHS Systems to Deepen Mid-Atlantic Service Footprint Key Takeaways: • IT Solutions (ITS) has acquired Fort Washington-based CHS Systems, Inc. to consolidate its presence in the Greater Philadelphia region. • The transaction integrates CHS’s 25 years of network security and clou
Key Takeaways: Scissero Acquires Managed Services Division of Robin AI as UK Legal Consolidation Accelerates Key Takeaways: * Lawtech Scissero has purchased the managed services division of Robin AI. * The deal underscores a tightening UK legal market where consolidation is becoming a survival mechanism. * The tra
Key Takeaways: ProTelesis Corporation Solidifies MSP Portfolio with Managed IT, Cloud Communications, and Hosting Focus Key Takeaways: * ProTelesis Corporation defines its operational scope around four central pillars: managed IT, cloud communications, cybersecurity, and data center hosting. * The company’s model
Key Takeaways: AppDirect’s acquisition streak isn’t slowing down. The company has officially closed its purchase of vCom Solutions, a deal valued at more than $100 million that brings network and mobility lifecycle ...
Key Takeaways: Proofpoint to Acquire Normalyze, Integrating Data Security Posture Management with Human-Centric Controls Key Takeaways: * Proofpoint has entered a definitive agreement to acquire Normalyze, a leader in Data Security Posture Management (DSPM). * The deal leverages Proofpoint’s channel ecosystem, ext
Key Takeaways: Proofpoint to Acquire Hornetsecurity in Major Push for MSP and SMB Market Share Key Takeaways: * Proofpoint is set to acquire Hornetsecurity, explicitly targeting an expansion of its channel footprint. * The deal focuses heavily on penetrating the Managed Service Provider (MSP) and Small-to-Medium B
Key Takeaways: Harbor IT Acquires Agriculture-Specialist Zag to Deepen Vertical Expertise Key Takeaways: * Harbor IT has acquired Zag, a managed services provider specifically dedicated to the agriculture industry. * The move allows Harbor IT to inherit specialized domain expertise in agribusiness rather than buil
Key Takeaways: Bridging the Gap Between Operational IT and Advanced Cybersecurity Key Takeaways: * Modern managed services must fuse operational efficiency with rigorous security protocols rather than treating them as separate disciplines. * Transparency in IT operations is often lacking, yet it remains critical f