Key Takeaways: Key Takeaways The Dex autonomous IT engineer handles up to 90% of MSP support tickets The per-resolution pricing model signals a shift toward outcome-based IT operations Analysts expect rapid adoption...
Key Takeaways: Kubus Advances UK Infrastructure Strategy with Acquisition of Ammcom Key Takeaways: • Kubus completed its second acquisition in two months by purchasing Swansea-based Ammcom to expand fibre and cabling capabilities. • The deal strengthens Kubus’s managed services portfolio amid rising demand for hig
Key Takeaways: Key Takeaways Over 60% of global retail customer engagement workloads already run in public or hybrid cloud environments, according to Forrester, which shapes how buyers think about modernization choi...
Key Takeaways: Key Takeaways Provider IT teams increasingly prioritize EHR performance and interoperability, which 52% and 62% of leaders identify as top concerns according to HIMSS and Signify Research. Cloud hosti...
Key Takeaways: ConnectWise Introduces AI Driven IT Service Management Platform After Zofiq Acquisition Key Takeaways: • ConnectWise added agentic AI from its Zofiq acquisition into a new IT service management platform • The company framed the rollout as a response to the MSP labor squeeze and margin pressures • An
Key Takeaways: VeloSource Advances National Workforce Strategy With Acquisitions of Quest Locum Tenens and Syncx Key Takeaways: • VeloSource adds Syncx and Quest Locum Tenens to expand its national clinical staffing scale and technology capabilities • The deal strengthens VeloSource’s position in a fast‑growing lo
Key Takeaways: ConnectWise expands Asio with new security, RMM, and automation capabilities for MSPs Key Takeaways: • ConnectWise introduced major updates to Asio that unify SIEM, MDR, and backup integrations for predictive and autonomous operations • RMM, PSA, and RPA enhancements broaden patch coverage and strea
Key Takeaways: MSPAlliance adds AI oversight capability to Cyber Verify for real time vendor stack visibility Key Takeaways: • MSPAlliance introduced an AI risk visibility feature inside Cyber Verify to identify where AI holds decision authority in MSP vendor ecosystems • The update aligns with broader governance
Key Takeaways: A new era of mandatory AI governance is dawning for web development platforms and managed service providers. The White House's executive order on artificial intelligence, which establishes sweeping se...
Key Takeaways: Key Takeaways Unified communications momentum continues, with IDC projecting the market to reach about $131 billion by 2030. Retail buyers look for SIP compatibility and IEEE 802.1p QoS configuration ...