Key Takeaways

  • The newly launched global Identity Services practice brings together more than 90 specialists and 800-plus vendor certifications.
  • The CyberIAM acquisition adds expertise across access management, PAM, IGA and customer identity deployments.
  • Rising Zero Trust adoption and a shortage of identity expertise could strengthen demand for managed identity services.

Integrity360 has expanded its identity security capabilities following its August 2026 acquisition of CyberIAM, bringing the UK- and South Africa-based specialist into a newly established global Identity Services practice.

The combined practice has more than 90 identity specialists, over 800 vendor certifications and experience across more than 130 deployments, according to SecurityBrief Ireland. That gives the firm a larger delivery base for identity projects while adding deeper technical expertise to its existing cybersecurity and managed services portfolio.

CyberIAM’s background is particularly relevant because identity projects rarely stop at selecting a product. Enterprises often need to connect directories, business applications, cloud platforms and security controls while also establishing policies for employees, contractors, customers and privileged administrators. Legacy systems add another complication.

Identity has become a practical control point for modern security, not simply an administrative function. Organisations operating across multiple cloud environments may have thousands of human and machine identities, each with different access rights. Poorly governed accounts can remain active after employees change roles, while privileged credentials can provide broad access to sensitive systems.

The expanded portfolio covers access management, privileged access management, identity governance and administration, and customer identity and access management. It also spans assessment, implementation, technical support and managed services. That breadth may help the business compete for longer-term engagements rather than isolated technology deployments.

The acquisition adds experience with vendors including Okta, SailPoint and Microsoft, part of the certified technology ecosystem identified by Computer Weekly Microscope. A multi-vendor approach matters because large organisations frequently operate several identity products at once. One platform might manage workforce authentication, another could govern privileged accounts, and a separate service may support customer logins.

Integration will be the real test. Combining specialist teams, delivery methods and customer-support processes can take time, even when the businesses have complementary capabilities. Integrity360 will need to preserve CyberIAM’s technical depth while making the acquired expertise available across its broader geographic footprint. Customers will also look for clarity around service ownership, escalation procedures and vendor relationships.

Market conditions provide a favourable backdrop. Enterprise identity and access management was valued at $23.41 billion in 2025 and is forecast to reach $61.99 billion by 2031. IAM services are projected to expand at a 19.53% compound annual growth rate through 2031. A separate forecast places the wider IAM market at $25.96 billion in 2025, rising to $42.61 billion by 2030 at a 10.4% compound annual growth rate.

Why is services growth potentially outpacing parts of the technology market? Buying an identity platform is relatively straightforward. Designing access policies, cleaning account data, integrating applications and operating governance processes across a multinational estate is not. Skills shortages can make those programmes slower and more expensive, creating an opening for specialist implementation and managed-service partners.

Zero Trust adoption reinforces that opportunity. A 2025 survey of 851 IT, networking and cybersecurity professionals found that 82% regarded universal Zero Trust Network Access as essential, yet only 17% had fully implemented it. Identity is central to that model because access decisions depend on verified users, devices, context and policy rather than assumed trust based on network location.

The architectural foundation is well established. NIST describes Zero Trust Architecture in SP 800-207 as an approach that removes implicit trust based on physical or network location. In practice, businesses may combine that model with phishing-resistant authentication based on FIDO2 and WebAuthn, tighter privileged-access controls and more frequent reviews of user entitlements.

That said, the identity services market is crowded. Everest Group’s 2025 IAM Services PEAK Matrix assessed 25 global providers, reflecting substantial competition across consulting, implementation, integration and managed operations. The provider's scale after the CyberIAM deal gives it more capacity, but differentiation will depend on delivery quality, measurable reductions in access risk and the ability to operate identity controls over time.

For managed service providers, the move also illustrates a broader shift. Customers increasingly want security partners to manage identities alongside endpoints, networks and cloud workloads. The company is positioning identity as an ongoing operational discipline, and its next challenge is turning newly combined expertise into consistent outcomes across regions, technologies and customer environments.