Key Takeaways: Contact centers have become proving grounds for artificial intelligence, yet the gap between vendor promises and operational results continues to widen. As enterprises increase spending on AI-driven a...
Key Takeaways: The number attached to a ransom demand tends to dominate the conversation after an attack. It is immediate, easy to understand and potentially dramatic. Yet for many businesses, that payment is nowhere near the largest expense. Research from IBM and Verizon illustrates the gap. IBM’s Cost of a Data
Key Takeaways: Amazon Web Services has confirmed that some customer resources and data stored in its Middle East infrastructure cannot be recovered, roughly six months after Iranian drone strikes damaged data centers in Bahrain and the United Arab Emirates. “After a thorough assessment, we have determined that we
Key Takeaways: The Global Technology Industry Association is bringing The ASCII Group into its membership structure, combining GTIA’s international reach with a community that has spent decades supporting managed service providers and other IT channel businesses across North America. Under the arrangement, The ASC
Key Takeaways: CISA has confirmed that ransomware operators are exploiting CVE-2026-59310, a critical VMware vCenter Server vulnerability that can allow unauthenticated remote code execution. The development raises the stakes for enterprises that have not yet deployed the security updates Broadcom released in July
Key Takeaways: Niobrara Capital has acquired MSP Corp., extending its portfolio into managed IT services for businesses with large frontline workforces. The transaction places the investor behind a provider serving restaurants, healthcare organizations and other operationally intensive industries. Financial terms
Key Takeaways: OpenAI’s claim that it solved the Navier-Stokes Millennium Prize Problem represents a potentially historic advance for artificial intelligence and mathematics. It also exposes an increasingly difficult business and governance issue: how should credit be allocated when a model’s path to a discovery c
Key Takeaways: Trackonomy Systems has completed its acquisition of Identiv’s IoT label business, giving the San Jose, California-based Physical AI specialist control of a broader technology stack for monitoring goods and other physical assets. The transaction creates Trackonomy Group, an umbrella organization with
Key Takeaways: A ransomware incident affecting Avelogic’s SmartHRMS platform has disrupted payroll operations across mosques and madrasahs overseen by the Islamic Religious Council of Singapore (MUIS). Accounting personnel temporarily lost access to the human resources system and had to process salaries manually,
Key Takeaways: ProjectX has raised US$4.6 million from Y Combinator, OpenAI, Pontaq VC, and Eight Capital, giving the cloud computing startup fresh capital to develop its operations from rural Bengal and pursue customers beyond its immediate market. The funding is notable for more than the names on the investor li