Key Takeaways: ServiceNow Expands Contact Center Strategy with New AI-Powered Tools Key Takeaways: * ServiceNow is deploying new AI-driven capabilities specifically designed to enhance contact center operations. * The updates focus on tighter integration with existing CRM data to streamline agent workflows. * The
Key Takeaways: What the AI Update Means for CX: Bridging Contact Centers and CRM Key Takeaways: • AI is fundamentally shifting the operational baseline for contact centers, moving from simple routing to predictive interaction management. • The effectiveness of omnichannel strategies now relies almost entirely on t
Key Takeaways: Sennheiser Updates TeamConnect Bar Line With New Camera Controls, Dante Outputs, and Faster Wake‑Up Key Takeaways Firmware 1.3.8 brings major usability upgrades to Sennheiser’s TC Bar S and TC Bar M. ...
Key Takeaways: Blueshift Introduces Compass and Launchpad to Remove Marketing Friction with AI Agents Key Takeaways Blueshift launches Compass and Launchpad, two AI agents designed to eliminate operational friction ...
Key Takeaways: PolyAI Valued at Nearly $500 Million Following Series C Raise to Scale Enterprise Voice Assistants Key Takeaways: * PolyAI has secured $50 million in Series C funding, bringing its valuation to nearly $500 million. * The platform is specifically designed for high-volume sectors like casinos, banks,
Key Takeaways: IT Solutions Acquires CHS Systems to Deepen Mid-Atlantic Service Footprint Key Takeaways: • IT Solutions (ITS) has acquired Fort Washington-based CHS Systems, Inc. to consolidate its presence in the Greater Philadelphia region. • The transaction integrates CHS’s 25 years of network security and clou
Key Takeaways: Mirelo Secures $41 Million Seed to Automate Video Sound Design Key Takeaways: * Mirelo has raised a $41 million seed round led by Index Ventures, a significantly larger sum than typical early-stage financing. * The German startup is developing AI that generates and synchronizes sound effects directl
Key Takeaways: AudioCodes, Atento, and Go2Uno Deliver Rapid Large-Scale Voice Agent Deployment for Major Healthcare Organization Key Takeaways AudioCodes’ Voca CIC platform now supports more than 500 concurrent AI V...
Key Takeaways: Seceon and InterSources Partner to Bring AI-Driven Cybersecurity Deeper Into Regulated Industries Key Takeaways InterSources will deliver Seceon’s Open Threat Management platform as a turnkey security...
Key Takeaways: Employee AI Use Rises, but Awareness of Organizational Strategy Still Lags Key Takeaways Gallup finds 45% of U.S. employees used AI at work at least a few times a year in Q3 2024, up from 40% the prio...