Key Takeaways: Omnichannel engagement requires linking phone, portals, Short Message Service (SMS), email, telehealth, and scheduling around one patient context. When executed correctly, these channels share identit...
Key Takeaways: Home-service workflow automation uses rules and system integrations to move customer requests from booking through dispatch and billing. Teams protect dispatch operations by automating one bounded pro...
Key Takeaways: 1Password Expands Identity Security With Acquisition of Apono in Israel Key Takeaways: • 1Password completed its acquisition of Apono to advance unified access and identity governance • Sidley represented Apono in the transaction, the Canadian firm's first acquisition in Israel • The deal reflects i
Key Takeaways: Over a 90-day period, Microsoft quietly patched a firmware problem hiding inside Microsoft Surface systems. It took an odd sequence of events, including an AI-generated Python script, to expose it. Th...
Key Takeaways: OpenAI is stepping up security around ChatGPT Atlas, its agentic product capable of taking actions directly inside a user’s browser. The company rolled out a new adversarially trained agent model and ...