Key Takeaways: Smallest.ai Raises $13 Million to Advance Human-Like Voice Agents Key Takeaways: • Smallest.ai closed a $13 million Series A focused on real-time voice AI for customer service and enterprise communications. • Sub-second response times and full-duplex conversations could help distinguish Smallest.ai
Key Takeaways: Communication in a medical organization rarely follows a tidy path. A patient call may move from a contact center to a nurse, then to scheduling, billing, or a specialist. Meanwhile, clinicians are me...
Key Takeaways: A payment exception arrives at 9:10 a.m., but the operations team does not see it until a nightly batch finishes. By then, the customer has called twice, a service representative has opened a manual t...
Key Takeaways: Expedia Group Acquires Layla to Expand AI Trip Planning Key Takeaways: • Expedia Group is adding Layla’s conversational planning technology to its travel marketplace and booking infrastructure. • Layla will continue operating in Berlin as Expedia Group develops AI agents spanning inspiration, planni
Key Takeaways: The Senate Special Committee on Aging heard a blunt assessment on Wednesday: Artificial intelligence is giving familiar fraud schemes industrial scale while erasing many of the warning signs consumers...
Key Takeaways: Sett & Lucas Guides TalentBurst Staffing Sale to Epitec Key Takeaways: • TalentBurst sold its IT, Engineering, and SLED staffing operations to Epitec. • The acquisition broadens Epitec’s national reach across commercial and public-sector staffing. • Integration quality, contract continuity, and comp
Key Takeaways: The healthcare industry's reliance on monthly patching schedules is increasingly at odds with the pace of modern cyberattacks, creating vulnerability windows that threat actors routinely exploit. As r...
Key Takeaways: HHS Fines OSF HealthCare $552,250 After Ransomware Failures Key Takeaways: • The settlement covers HIPAA violations tied to a 2021 ransomware attack affecting 53,907 OSF HealthCare patients. • HHS investigators identified inadequate risk analysis and delayed breach reporting, not simply the occurren
Key Takeaways: A failed login at a Manhattan trading desk can look routine. If the same account generates repeated authentication failures from an unfamiliar location, however, the ticket may represent an active sec...
Key Takeaways: A dissatisfied customer can leave a review, call a location, post on social media, and complete a survey within the same afternoon. Those signals often reach different systems and different teams. Cor...