Key Takeaways: Healthcare contact centers are becoming a critical access point, not merely an administrative function. Patients expect to schedule, confirm, reschedule, and ask routine questions without waiting on h...
Key Takeaways: A bank can launch a polished mobile application while employees still rekey customer information into several aging systems. An insurer can build an AI model yet struggle to access consistent policy d...
Key Takeaways: DOE Taps Brookfield and NextEra for $100 Billion Paducah AI Campus Key Takeaways: • Brookfield, NextEra Energy and utility partners plan a 1.8-gigawatt AI and high-performance computing campus in Kentucky. • NextEra Energy plans 2 gigawatts of natural gas generation and up to 2.6 gigawatts of batter
Key Takeaways: Commvault lifts subscription revenue as AI backup demand builds Key Takeaways: • First-quarter subscription revenue rose 16% year-over-year to $267 million, while SaaS revenue exceeded $100 million. • Subscription annual recurring revenue reached $1.054 billion, up 22%, as Commvault expanded its AI-
Key Takeaways: PJM Handles 3 GW Load Drop After Ashburn Data Centers Disconnect Key Takeaways: • An Ashburn transmission fault prompted data centers to transfer to backup power, removing more than 3 GW of demand from the PJM grid within seconds. • PJM and Dominion Energy stabilized the system without bulk power re
Key Takeaways: Encore AI Secures $30M to Scale Revenue-Focused Customer Agents Key Takeaways: • Insait IO has rebranded as Encore AI alongside a $30 million Series A led by Team8, Planven and The Garage. • Encore AI’s Interaction Mining technology turns successful employee behaviors into autonomous or assistive AI
Key Takeaways: Quanta Computer Seeks $2.2 Billion in Record Taiwan GDS Sale Key Takeaways: • Quanta Computer is offering 49 million global depositary shares at $43.91 to $44.77 each. • The transaction could become Taiwan’s largest GDR or GDS offering on record. • Proceeds are intended to fund foreign-currency raw-
Key Takeaways: Sophos Traces Microsoft Teams Vishing to Chaos Ransomware Key Takeaways: • Attackers combined email bombing with fake Microsoft Teams support calls to establish remote access. • Custom malware and legitimate administration tools helped prepare compromised environments for Chaos ransomware. • Identit
Key Takeaways: Small and midsize businesses still receive thousands of consequential customer interactions by phone. Yet the information inside those calls often remains fragmented across locations, service provider...
Key Takeaways: Customer interactions now move among voice calls, digital channels, self-service systems, and physical locations. Yet the data describing those interactions often remains divided across telephony, con...